kapadai-privacy-policy

Privacy Policy for KapadAI

Last Updated: May 27, 2026

Introduction

This Privacy Policy describes how Viv Tech (“we”, “our”, or “us”) collects, uses, and shares your personal information when you use the KapadAI mobile application (“App”).

By using KapadAI, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

Your name and email address
Mobile number for verification
Profile picture (optional)

Order and Chat Data

Order details (product information, quantities, prices)
Chat messages between buyers and sellers
Timestamps and chat participants
Attachments shared in chats (images, documents)

Device Information

Device model and operating system
Unique device identifiers
IP address and network information

Usage Data

App interaction patterns
Feature usage statistics
Error logs and crash reports

How We Use Your Information

For App Functionality:

Order Management: Create, track, and manage orders
Chat System: Enable communication between different order parties
User Authentication: Verify and secure your account
Notifications: Send order updates and chat messages

For Improvement:

Analyze usage patterns to improve features
Fix bugs and technical issues
Develop new features based on user needs

For Communication:

Send important service updates
Respond to your queries and support requests
Notify about order status changes

Permissions Required and Why

Permission	Purpose
Internet Access	Syncing orders and chats in real-time, push notifications
Storage/Photos/Media	Uploading product images, sharing documents, profile picture upload
Camera	Taking product pictures directly in chats, scanning documents or barcodes
Notifications	Alerting about new chat messages and order updates

Chat System Specific Information

How Chats Work:

Each order has a separate chat thread
Only order participants can access specific chats
Chats are stored securely on our servers
Chat history is preserved for order reference

Chat Data Handling:

Messages are encrypted in transit
Chat data is stored as long as the order exists
You can delete individual messages (if feature available)
Export chat history option available

Data Storage and Security

Storage Duration:

Order data: Retained for legal and business purposes
Chat messages: Stored with order lifetime
Account information: Until account deletion request

Security Measures:

End-to-end encryption for sensitive data
Secure server infrastructure
Regular security audits
Access controls and authentication

Third-Party Services

KapadAI uses the following third-party services:

Firebase Services

Firebase Authentication: For user login and security
Firebase Firestore: For storing orders and chat data
Firebase Cloud Messaging: For push notifications
Firebase Crashlytics: For error reporting

Google Services

Google Play Services: For app functionality
Google Analytics: For understanding user behavior (optional)

Payment Processors

[Add payment gateway names if applicable]

Note: Each third-party service provider has its own privacy policy. We recommend reviewing their policies for detailed information.

We DO NOT:

Sell your personal information
Share chat data with advertisers
Disclose order details to third parties for marketing

With other users in your order chat (necessary for functionality)
With service providers who assist our operations (under confidentiality agreements)
When required by law or legal process
To protect our rights, property, or safety

Your Rights and Choices

You Can:

Access your personal information
Correct inaccurate data
Delete your account and associated data
Opt-out of non-essential communications
Export your order history

To Exercise These Rights:

Children’s Privacy

KapadAI is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Data Retention

We retain your information for as long as necessary:

Active accounts: Until deletion request
Order data: As required by business and legal needs
Chat messages: Tied to order retention period
Inactive accounts: Deleted after 1 year of inactivity

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

Contact Information

If you have any questions about this Privacy Policy, please contact:

Detail	Information
Company	Viv Tech
App Name	KapadAI
Email	srd202330@gmail.com
Address	E-404, Shubh Vatika, Dindoli, Surat, Gujarat, India - 394210
Website	[Your Website URL]

Grievance Officer:

This privacy policy was last updated on May 27, 2026.